At Dubaiwholesalecosmetics.com, we want you to be thrilled with your purchase. However, due to the nature of the products we sell, we must maintain strict hygiene and safety standards.

Authenticity & Quality Check Every product we ship is 100% authentic, sourced from authorized importers. Before any item leaves our facility in Dubai, it undergoes a quality check to ensure it is in perfect condition.

Returns Policy for Cosmetics To maintain the highest hygiene standards for all our customers, cosmetics and beauty products cannot be returned or refunded once the original seal has been broken or the packaging has been opened. * Unopened Items: You may return products within 7 of delivery, provided they are completely unopened, unused, and in their original, sealed packaging.

Opened Items: Any product that has been opened, tested, or used is strictly non-returnable and non-refundable.

Damaged or Incorrect Items If you receive a product that is damaged during transit or if we have sent the incorrect item, please contact us immediately (within 24 hours of delivery). In these cases, we will arrange a replacement or a full refund at no extra cost to you.

How to Request a Return To initiate a return for an unopened item, please contact our support team with your order number and photos of the sealed product:

Email: jayrajinternationaltrading@gmail.com
Support Number: +971-522836970

Refund Processing Once we receive and inspect your return, we will notify you of the status. Approved refunds will be credited back to your original payment method within a few business days, depending on your bank’s processing times.